At MULTIMEDIA TECHNOLOGY, customer satisfaction is our priority. If you are not completely happy with your purchase, we are here to assist with returns and refunds.
Returns
You have 7-30 days from the date of delivery to return an item. To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging. Items that are damaged due to improper use or handling by the customer will not be accepted for returns.
Certain items are non-returnable, such as:
- Gift cards
- Downloadable software or digital products
- Items marked as “Final Sale”
To start a return, please contact us at support@multimediatechandeng.com with your order number and reason for the return. We will provide further instructions for returning your item.
Refunds
Once your returned item is received and inspected, we will notify you by email about the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment. Refund processing times may vary depending on your bank or card issuer, and it may take 15-30 days for the refund to appear in your account.
Please note that original shipping fees are non-refundable unless the return is due to an error on our part (such as receiving the wrong product).
Late or Missing Refunds
If you have not received your refund within the expected time, we recommend checking with your bank or credit card company first, as there can be processing delays. If you still have not received your refund, please reach out to us at support@multimediatechandeng.com, and we will assist you further.
Exchanges
We will only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@multimediatechandeng.com with your order details, and we will guide you through the exchange process.
Shipping for Returns
Customers are responsible for paying their own shipping costs when returning an item, unless the return is due to an error on our part (such as receiving a defective or incorrect product). We recommend using a trackable shipping service or purchasing shipping insurance to ensure we receive your return safely.
Contact Us
If you have any questions or need assistance with returns or refunds, please feel free to contact us via:
- Email: support@multimediatechandeng.com
- Phone: +91 8767972285